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GET
/
api
/
v1
/
issues
/
{issue_id}
Get Issue
curl --request GET \
  --url https://fulfillment.noyo.com/api/v1/issues/{issue_id} \
  --header 'Authorization: Bearer <token>'
{
  "created": 1697380200,
  "dismissed": false,
  "employee_id": "7027d416-3bed-43e8-b824-508d9c0d323e",
  "group_id": "436fb487-bb75-42d4-9651-7b1471a8940e",
  "id": "dd9a1813-34f7-4c7e-86bc-f041f2cbd9a1",
  "internal_notes": null,
  "issue_code": "INVALID_SSN",
  "issue_details": "Social Security Number is missing for employee",
  "issue_key": "a1b2c3d4e5f6789012345678901234567890123456789012345678901234567890",
  "last_seen": "2023-10-15T14:30:00Z",
  "member_id": "7027d416-3bed-43e8-b824-508d9c0d323e",
  "member_type": "employee",
  "modified": 1697380200,
  "partner_id": "8fac0992-933a-4743-8dab-0d606ef2569e",
  "resolution_guidance": "Please contact support to provide your Social Security Number",
  "resolution_method": null,
  "resolved_at": null,
  "status": "open",
  "version": "ea38e798-cd61-4fa2-b485-d1c5b87a61af"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
issue_id
string<uuid>
required

The unique identifier for the Issue.

Response

Successful Response - Returns the Issue details.

​
created
integer
required

The date the record was created

​
id
string<uuid>
required

Unique identifier of the record in Noyo

​
issue_code
string
required

The code identifying the type of issue

​
modified
integer
required

The date the record was last updated

​
source
enum<string>
required

The source system or process that created this issue

Available options:
edi_error_report,
member_snapshot_creation,
transaction_to_partner
​
status
enum<string>
required

The current status of the issue (open, pending_resolution, or resolved)

Available options:
open,
pending_resolution,
resolved
​
version
string<uuid>
required

Current version of the record

​
category
enum<string> | null

The category of error for this issue

Available options:
missing_coverage,
duplicate_coverage,
missing_employee,
missing_dependent,
duplicate_member,
overage_dependent,
invalid_coverage,
invalid_volume,
invalid_ssn,
invalid_address,
invalid_demographic_info,
invalid_carrier_config,
invalid_cobra_status,
coverage_date_conflict,
enrollment_conflict,
event_conflict
​
data
object

Flexible data storage with namespaced schema structure for extensible issue fields

​
dismissed
boolean

Whether this issue has been dismissed

​
employee_id
string<uuid> | null

The unique identifier of the employee associated with this issue

​
group_id
string<uuid> | null

The unique identifier of the group associated with this issue

​
issue_details
string | null

Detailed description of the issue

​
issue_key
string

A unique key identifying this issue, generated from partner and issue details

​
last_seen
integer

The timestamp when this issue was last observed

​
member_id
string<uuid> | null

The unique identifier of the member associated with this issue

​
member_type
string | null

The type of member (employee or dependent)

​
partner_id
string<uuid> | null

The unique identifier of the partner (carrier, broker, etc.) associated with this issue

​
partner_type
enum<string> | null

The type of partner (carrier, broker, organization, etc.)

Available options:
carrier,
broker,
organization
​
resolution_guidance
string | null

Noyo-authored guidance for resolving this issue, visible to external users

​
resolution_method
string | null

The method used to resolve this issue

​
resolved_at
integer | null

The timestamp when this issue was resolved