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What makes Noyo special is that we are able to read data directly from the Sync carriers in our network. That is, we can get a confirmation and a copy of the member’s record back after we have submitted a change. We source this data from carrier systems using their preferred formats; for some carriers we are connected via APIs, for others we use custom files, and for some it’s a mix of both. Then we standardize all these inputs so you get structured data in the same format for every group, regardless of the carrier. What does our Sync technology do for you? It gives you the building blocks you need to create better experiences for your clients, members, broker partners, and internal teams.

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Group, plan, and member data on demand

When a group has been successfully connected to Noyo, all of their group-, plan-, and member-level data becomes available through our APIs. You can use this data to seed your system and build the group’s structure if they’re a new client. Many of our customers also use our endpoints to run regular comparisons between their records and the carriers, allowing them to identify potential coverage problems sooner. Data Access by Tier
  • Premier Tier: Premier connections are defined by full two-way access to data. After a group connection is complete, we pull in all available account structure, plan, and member data from the carrier into our system. You can then use our GET endpoints to access the most up-to-date data for the group. For Premier carriers, Noyo’s system is populated with the carrier’s version of the data, so you get round-trip confirmation of changes and a reliable source of truth for the member’s record with the carrier.
  • Advanced and Standard Tiers: Advanced and Standard connections use the same Noyo endpoints, but use a wider range of connection methods to each carrier. These tiers do not have access to the carrier’s member-level data. The member data you retrieve from our endpoints will reflect what you submitted via snapshots and may not reflect the current state of the member in the carrier’s system.
To learn more about what data fields are available for connected groups, check out these guides:

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Managing enrollments through Noyo

You can easily send member enrollment and eligibility changes through Noyo all year long, eliminating the need for complex file feeds, manual portal work, customized carrier integrations, and complicated OE workflows. Just build member snapshots into your system to automate enrollment from beginning to end. When you manage enrollment with Noyo, you get:
  • One API experience for all your carriers
  • Built-in data validation and enforcement of business logic
  • Full visibility into statuses and errors
  • No blackout periods or special workflows during open enrollment
Change Fulfillment by Tier
  • Premier Tier: Changes are delivered in minutes, not days, and you receive round-trip confirmation for each change. You have access to real-time error detection and a clear view into fulfillment.
  • Advanced Tier: Changes are transmitted to the carrier on a roughly weekly schedule. The status of each change reflects whether it has been queued for transmission, sent, or if it has resulted in an error.
Standard Tier: We build and transmit files that conform to the carrier’s preferred standards. We are not able to perform round-trip confirmation to confirm changes; instead, the status of each change reflects whether it has been sent to the carrier or not.
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