Why Connect a Group?

The first step toward a superior enrollment experience

Without Noyo, it can take weeks of file configuration or manual data entry work to build a group correctly in your ben-admin system and with each of the carriers they have coverage with. Not to mention a lengthy process of bringing the two systems into line with each other before any enrollments can be sent.

Noyo eliminates this work entirely by fetching group data directly from carriers and returning it to you in a standardized, structured format via API.

Connecting a group is the process of telling Noyo how to find a single group in a single carrier's system. Groups for both Sync and Send carriers are connected via the same general process, though some of the steps and turnaround times will differ.

Group connection prerequisites

  • You need to have already activated the target carrier by building to their individual specifications. Specs for each carrier are found in the Command Center.
  • The group's coverage application must be finished and approved by the carrier. This generally results in a group number or other identifier being assigned.
  • The group must be installed at the carrier, meaning they are set up in the carrier system with group-level plans and account structure in place. It does not matter if the carrier already has member data; Noyo can support situations where no employees are enrolled yet and their first enrollments pass through our system or the employees are all already enrolled.
  • The carrier must know that your ben-admin platform is associated with the group and has granted Noyo permission to access group data on your behalf.

During the connection process

Once you have submitted a group connection request, Noyo confirms that proper authorization is in place and checks the carrier's system for groups that match the information you submitted. If we successfully find the group, we will pull all available account structure and/or plan and member data into our system. This is also known as "syncing group data."

If we can't find the group, we don't have authorization, or we run into any other problem, the connection request status will change and we will reach out to your team.

After a group is connected

Once a group connection request's status moves to completed, the group is considered connected to Noyo.

This means we've successfully found the group and pulled all available account structure, group-, plan-, and member-level data into our system. Check out our guide on using Group Data to learn how you can put this data to work!

Here's what you can do with a connected group:

  • Link your data to ours to align our systems around the same account structures, plans, and members
  • Seed your system with data from Sync carriers to speed up group setup/configuration
  • Compare a Sync carrier's records of the group with your own to identify discrepancies
  • Confirm individual coverages and amounts ad-hoc
  • Use Noyo to send enrollment and eligibility changes over API

What’s Next

Get your first group connected