Why Connect a Group?

Without Noyo, it can take weeks of file configuration or manual data entry work to build a group correctly in your ben-admin system and with each of the carriers they have coverage with. Not to mention a lengthy process of bringing the two systems into line with each other before any enrollments can be sent.

Noyo eliminates this work entirely by fetching group data and returning it to you in a standardized, structured format via API.

Connecting a group is the process of telling Noyo how to find a single group in a single carrier's system. Groups for both Sync and Send carriers are connected via the same general process, though some of the steps and turnaround times will differ. Noyo can support situations where no employees are enrolled yet and their first enrollments pass through our system or the employees are all already enrolled.

When to send a group connection request

Start sending group connection requests after you've activated the target carrier; i.e., you've finished building to their individual specifications. Specs for each carrier are found in the Command Center.

As soon as the group's coverage application is finished and approved by the carrier and their carrier-specific identifier has been issued (known as the carrier_group_id in the Noyo system), you can send a group connection request.

Group connections cannot be fully completed until the carrier has finished installing all the group's account structure and plans in their system. We will re-try requests if the carrier is not ready yet, but in some cases there may be additional authorization needed as well. A status for each group connection is available in the API response or in the Command Center (where you can also trigger a retry and amend information).

After a group is connected

Once a group connection request's status moves to completed, the group is considered connected to Noyo.

This means we've successfully found the group and pulled all available account structure, group-, plan-, and member-level data into our system. Check out our guide on using Group Data to learn how you can put this data to work!

Here's what you can do with a connected group:

• Link your data to ours to align our systems around the same account structures, plans, and members
• Seed your system with data from Sync carriers to speed up group setup/configuration
• Compare a Sync carrier's records of the group with your own to identify discrepancies
• Confirm individual coverages and amounts ad-hoc
• Use Noyo to send enrollment and eligibility changes over API