What makes Noyo special is that we are able to "sync" data with the carriers in our network. That is, we can get a confirmation and a copy of the member's record back after we have submitted a change.
We source this data from carrier systems using their preferred formats; for some carriers we are connected via APIs, for others we use custom files, and for some it's a mix of both. Then we standardize all these inputs so you get structured data in the same format for every group, regardless of the carrier.
What does our Sync technology do for you? It gives you the building blocks you need to create better experiences for your clients, members, broker partners, and internal teams.
When a group has been successfully connected to Noyo, all of their group-, plan-, and member-level data becomes available through our APIs. You can use this data to seed your system and build the group's structure if they're a new client.
Many of our customers also use our endpoints to run regular comparisons between their records and the carriers, allowing them to identify potential coverage problems sooner.
To learn more about what data fields are available for connected groups, check out these guides:
You can easily send member enrollment and eligibility changes through Noyo all year long, eliminating the need for complex file feeds, manual portal work, customized carrier integrations, and complicated OE workflows.
Just build member snapshots into your system to automate enrollment from beginning to end. When you manage enrollment with Noyo, you get:
- One API experience for all your carriers
- Changes delivered in minutes, not days
- Built-in data validation and enforcement of business logic
- Round-trip confirmation for each change (more on that below)
- Full visibility into statuses and errors
- No blackout periods or special workflows during open enrollment
- Access to the Command Center for your Operations team
Each time we transmit changes, our system asks the carrier to confirm that the change was made. When we get it, we pass it on to you in each transactions
status_detail string. This process is called round-trip confirmation and ensures that every change gets processed as expected.
Statuses are visible in the Command Center, but you may also want to pipe them into your own internal tools to give Operations Specialists an overview of enrollment activity; use them to report out on carrier turnaround times; set up activity monitoring for high-priority groups; or build real-time confirmation into your member-facing products.
For carriers that are not yet able to support a bidirectional Sync integration with us, we are building out one-way data capabilities as well. You'll still get a unified, seamless API experience for sending enrollments, and we'll be able to offer a wider range of carriers on our network.
These "Send" carriers will be available for group connections this fall; stay tuned!
Updated about 1 month ago