Uploading Error Reports (Beta)

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Process

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Supported file types

Carrier error reports are not standardized and come in a variety of formats. Noyo supports all carriers and most file types, including PDFs, Excel files (xlx, xlsx), text-based files (csv, json, txt), and images (png, jpg).

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Document sources (streams)

In order to create issues or resolve existing issues, the document needs to be associated with a document source (sometimes referred to as a “stream”). A source defines rules for recognizing partner documents and most importantly, enabling the tracking of recurring issues within document streams and automating their resolution when fixed.

For example, a carrier may deliver their error reports for all lines of coverage in a single file. In this case, you would create a single document source for all lines of coverage.

Alternatively, a carrier may deliver a separate file for each line of coverage. In this case, you would create a separate document source for each line of coverage– indicating that if the medical file doesn’t include a dental issue, that should not be taken as indication that the issue has been resolved.

No issues will be created for an uploaded document if it isn’t associated with a document source.

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Retrieving issues

See this page for more information on managing and retrieving issues.