Issue uploads are currently in beta and are subject to change.
Process
1
Upload document
Upload the document to Noyo
2
Document parsing
Noyo parses the document into a structured format
3
Issue matching
Issues are created and matched to previous issues.
Supported file types
Carrier error reports are not standardized and come in a variety of formats. Noyo supports all carriers and most file types, including PDFs, Excel files (xlx, xlsx), text-based files (csv, json, txt), and images (png, jpg).
Document sources (streams)
In order to create issues or resolve existing issues, the document needs to be associated with a document source (sometimes referred to as a “stream”). A source defines rules for recognizing partner documents and most importantly, enabling the tracking of recurring issues within document streams and automating their resolution when fixed. For example, a carrier may deliver their error reports for all lines of coverage in a single file. In this case, you would create a single document source for all lines of coverage. Alternatively, a carrier may deliver a separate file for each line of coverage. In this case, you would create a separate document source for each line of coverage– indicating that if the medical file doesn’t include a dental issue, that should not be taken as indication that the issue has been resolved. No issues will be created for an uploaded document if it isn’t associated with a document source.Retrieving issues
Issues can be retrieved via the API, but uploads are only available in-app.